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Jan grew up in the Silver Valley, graduating from Kellogg High School. She then attended North Idaho College on a journalism scholarship and also studied sales and business at SCC before joining the Exchange in 1982 after a stint at The Washington Post. Jan has completed several levels of Landmark Personal Development Education throughout the years and has won awards for ad campaigns and design from the Pacific Northwest Association of Want Ad Newspapers, and the Association of Community Publishers. She has earned her Associate Advertising Executive certification, after an intensive course study through ACP's Learning Institute. With over 40 years of experience, Jan has developed a keen sense for what a business needs to gain customers. She likes to help small businesses develop campaigns, not just ads. She is always willing to listen, consult and create a long-term plan of action for her advertisers.
Office: 509-922-3456 / Jan@PacificNW.Exchange
Helen started working at the Exchange in April of 1993 soon after moving to Spokane from Cambridge, England. Her publishing experience started at an early age helping her Dad produce the local village paper & also her college newspaper. After graduating from college she got her first job with United PLC publications as a page planner working with their regional publication "The Town Crier". She knew she wanted to stay in the publishing business & started at the Exchange taking classified ads, then creating display ads, then selling some ads & now with her many years of experience she enjoys helping businesses succeed with their advertising campaigns both in print & online. In her free time she enjoys gardening, watching the Seahawks & college volleyball. Helen & her husband also volunteer for a local animal rescue fostering dogs.
Office: 509-922-3456 / Helen@PacificNW.Exchange
M’kaela graduated from Whitworth University with a Bachelors in Psychology in 2023. She is originally from Auburn, Washington on the west side of the State, and has made the Spokane area her home since her recent graduation. Prior to the Exchange, M’kaela spent the last 5 years working in customer service roles, and also assisted in student learning and development during her time while studying at Whitworth. In her free time she enjoys traveling, trying new foods, and experiencing the arts.
Office: 509-922-3456 / Kael@PacificNW.Exchange
Trinity is originally from Albuquerque, New Mexico and she and her husband made the journey north in June of 2022. Now Northern Idahoans, she commutes everyday to be part of the Exchange team. Trinity graduated with her Bachelor's in Sustainable Development in May of 2023, and decided she wanted to try her hand in the world of publishing. They have a furry family of two dogs, one cat, and three geckos. They enjoy camping, hunting, and fishing in the Pacific Northwest!
Office: 509-922-3456 / Trinity@PacificNW.Exchange
Joe recently graduated from Eastern Washington University with a Bachelor’s Degree in Business Administration with a focus on Marketing and also a Minor in Communication Studies. He comes from a tight-knit community in the Lewis Clark Valley and possesses a deep-rooted appreciation for the value of connection and collaboration. Through his professional and academic journey he’s built a robust set of communication skills and learned how to leverage marketing strategies for businesses. In his free time Joe enjoys spending time with his friends and family, hunting, fishing, skiing and getting outside to enjoy the outdoors.
Office: 509-922-3456 / Joe@PacificNW.Exchange
Jillian was born in Seattle and raised in Spokane. She received her bachelor's degree from Eastern Washington University in Visual Communication Design in 2017. Prior to joining the Exchange team, she has experience in screen printing, sign production layout, banking, and esthetics. In her free time, she likes to go camping with her husband Toby, daughter Estella and her dogs Maximo & Jupiter.
Emily has worked with the Exchange since 2021. Emily is our lead graphic designer and quality control. She creates the majority of the display ads & paginates two out of the four weekly papers. She excels at designing & creating special projects such as the Speed and Custom Magazine program. Prior to the Exchange, Emily had experience in in-house design, free lance & print shop design. She worked in the print industry for 8 years, mainly as a Prepress Technician and Graphic Designer. Emily has lived in Spokane since 1996. At home, Emily adores her 3 cats (Lincoln, Lady and her personal favorite, Leroy) & her love, Tory. She enjoys flowers, rocks, gems & geology. Emily has the best style in the office, we all love her GREAT collection of shoes and tie dye sweatshirts!
Office: 509-922-3456 / Emily@PacificNW.Exchange
Shelby Palmer graduated from EWU with a Bachelors in Visual Communication Design in 2021. Shelby is originally from Yakima, WA and has recently made the Spokane area her permanent home with her husband Travis. Shelby has worked in various design positions prior to joining the Exchange and she loves to read and spend time with her family and friends.
Office: 509-922-3456 / Shelby@PacificNW.Exchange
Pat has been in the publishing field for over 20 years and with the Exchange since 1996. During this time, has worn many hats and has been involved in almost every area of publishing. He has a background in page layout and design, building and maintaining websites, and many computer networking certifications. Pat recently earned his Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. Pat is also very involved in the community in which he lives and works.
Office: 509-922-3456 / Pat@PacificNW.Exchange
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Ray started a print career with the Moneysaver in Lewiston, ID in 2000. He moved to Spokane in 2012, and married into the Exchange family. My wife is Jan, who has been at the Exchange for 42 years. I worked in other fields outside of print for about 11 years, finally coming back to the Exchange as the Distribution Manager. Jan and I have 6 children and 4 grandchildren between us. I enjoy spending time with family, going to the gym and running several road and trail races each year.
Office: 509-922-3456 / Ray@PacificNW.Exchange
Barbara began managing at the Exchange in 2000 after working as an area realtor in the 1990's and the Executive Director of the Coeur d'Alene Realtor Association. In 2002, she was asked to represent the Pacific Northwest Association of Want Ad Newspapers (PNAWAN) on the National level as a board member of the Association of Free Community Papers, traveling the US and Canada. In 2014, Barbara was elected as president of PNAWAN after transferring the association headquarters from Lewiston to Spokane. Barbara became the sole owner of the Exchange in 2015 and has made great strides in digital and print advancement. Always investing in her community and employees, Barbara encourages growth, education and training for her staff. She recently earned her Associate Advertising Executive certification, after an intensive course study held in various locations in the U.S. through AFCP's Learning Institute. She enjoys swimming, boating, snowboarding and having family fun.
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